Shipping Policy

Thank you for shopping with The Golden Letter Store.
We are committed to delivering your order in a timely and reliable manner.
Please review our shipping policy below for details on how we process and ship orders.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping rates & Delivery Estimates

Shipping Area: We currently ship within the United States only.
Estimated Delivery Time: 3–5 business days from the date of shipment.
Shipping charges for your order will be calculated and displayed at checkout.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions,
or other unforeseen circumstances.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).
Tracking information will typically become active within 24 hours.

Shipping Delays

While we strive to ensure timely delivery, The Golden Letter Store is not responsible for delays caused
by shipping carriers or events beyond our control.

Incorrect Shipping Addresses

Please ensure that all shipping information is correct at checkout. The Golden Letter Store is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

The Golden Letter Store is not responsible for packages that are lost or damaged during transit.
Once an order has been shipped, it is the responsibility of the shipping carrier to ensure safe and timely delivery.
If your package is lost or arrives damaged, we recommend contacting the shipping carrier directly to file a claim.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team at shipping@goldenletter.com. We’re here to help!

Thank you for choosing The Golden Letter Store.